Returns Policy: Our products are sold for personal use and instructions for use and ingredients are clearly stated on the packaging and/or the accompanying literature.
Products should always be tested for compatibility and multiple purchases of different items should be tested separately.
Subject to clause 3.2 below, if you are an individual purchasing in your private capacity (and not a company or partnership) you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods if you are resident within the European Economic Area. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
(3.2). You cannot cancel your order if the goods you have received are literature or audio or video recording or computer software which has been removed from the sealed package in which it was delivered to you.
To cancel your contract you must notify us in writing or by e-mail.
If you have received the goods before you cancel your contract then unless, under clause 3.2, you do not have a right to cancel you must send the goods back to the address shown below at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. All goods returned to us must be complete, unused, in good condition and if, appropriate with the original box, packaging, accessories and instructions.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. The goods in question must be returned by you upon cancellation of the contract and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
In the event of you cancelling your order as the goods are no longer required or you have changed your mind and they have already been dispatched to you/or received by you, no refund will be given for the original postage charge.